Q: Can I modify my order?A: Yes—within 1 hour of placement. Contact
[email protected] with your order number.
Q: How do I track my order?A: You’ll get a tracking number via email. US orders: Track via USPS. Canadian orders: Track via Canada Post.
Q: How long does delivery take?A: US: 5–10 business days. Canada: 7–15 business days.
Q: Will I pay extra for Canadian orders?A: Yes—customs duties/taxes may apply, paid upon delivery.
Q: How should I care for my items?A: Follow the care label inside each product for style-specific guidelines:
- Coats (Women’s & Men’s): Refer to label for cleaning instructions (designed for durability).
- Bodysuits (Women’s): Follow label for washing/drying to preserve fit.
- Dresses (Women’s): Typically machine-washable (gentle cycle) or dry-clean only (per label).
- Shirts (Men’s): Follow label to maintain shape and finish.
Q: Are men’s coats and shirts true to size?A: Yes—men’s styles follow standard US men’s sizing. Refer to the Size Guide for detailed measurements; size up for a relaxed fit, stick to your usual size for a tailored look.
Q: How do women’s bodysuits fit?A: Women’s bodysuits have a snug, form-fitting design—ideal for layering. Size up if you prefer a more relaxed fit; follow your standard size for the intended silhouette.
Q: Do women’s dresses run small or large?A: Women’s dresses follow standard US women’s sizing (true to size). Refer to waist/hip measurements in the Size Guide for the best fit, especially for tailored styles.
Q: How long for a refund?A: 5–7 business days after inspection—bank processing varies.
Q: Can I return a women’s bodysuit if it doesn’t fit?A: Yes—if it’s unworn, has the original hygiene liner intact, and is returned within 30 days. Bodysuits with removed liners or signs of use are non-returnable.
Q: Who pays return shipping?A: We cover it for defective/incorrect items; you pay for change of mind/size.
